Employee
■ Areas of Concern
Corporate Culture Promotion, Company Development Strategy and Operational Status, Event Promotion, Employee Relations, Compensation and Benefits, Talent Training and Development, Workplace Health and Safety, Employee Rights
■ Communication / Frequency
• Monthly Meeting (Once a Month)
• Internal Satisfaction Survey(Once a year)
• Company intranet, bulletin board(Available anytime)
• Employee Suggestion Box and Confidential Complaint Hotline
■ Communication Effectiveness
• Annual Performance Review and Interview
• Managed monthly internal and external training sessions; occasional scheduling based on organizational needs
• Annual employee health examination
Customer
■ Areas of Concern
Product and Service Quality,Customer Privacy Management,Anti-Corruption and Fair Competition
■ Communication / Frequency
• Customer Satisfaction Survey(Once a year)
• Business visits(Weekly; as needed)
• Audit discussions and audit feedback(As needed)
• Discussion meetings(Weekly; as needed)
■ Communication Effectiveness
• Sales regularly conduct customer visits, averaging 7 times per week.
• The total score of the annual customer satisfaction survey is 90.35.
• Conduct annual supplier evaluations based on customer requirements.
• Conduct one customer satisfaction survey.
• Participated in one major industry exhibition.
Supplier
■ Areas of Concern
Service quality, delivery time and price, integrity and business philosophy requirements, and supplier environmental assessment.
■ Communication / Frequency
• Supplier evaluation system and audit visits: questionnaire survey.(once a year)
• Purchase contracts and commitment letters irregular (As needed).
■ Communication Effectiveness
• Establish and irregularly maintain and update the supplier evaluation system.
• Conduct questionnaire surveys and audit visits annually.
• Ensure complete filing of purchase contracts and commitment letters.